Technical Account Manager

About the Role

A Capsule8 Technical Account Manager (TAM) is a customer facing Capsule8 practitioner and a post sales role. As a TAM you will provide advice and answers to technical questions that are key to business goals from an assigned small number of high value customers.  A Capsule8 TAM will help to understand the technical requirements of the customer, deploy the Capsule8 solution and provide assistance as part of the integration of Capsule8 into the overall security ecosystem. You will drive customer meetings, keep up to date with customer projects, and provide guidance on the best ways in which Capsule8 products can be used to help accomplish technical objectives towards fulfilling client business objectives.  Additionally, the TAM role will be responsible for the initial deployment, upgrade, and consultation of the best way to configure and consume results from the Capsule8 protect platform.  As a TAM you will be the first point of contact at Capsule8 for technical questions from your assigned customers. You will help create, develop, and maintain good relationships with senior management at customers, as well as seek out new opportunities where Capsule8 can help fulfill business goals.

Problem Statement:

A TAM will assist Capsule8 customers in helping to secure their linux infrastructure.  This includes providing detection on production systems as well as implementing and tuning security detection policies to help implement automated response while allowing for security teams within Capsule8 customer’s environment to act accordingly to address and remediate risk.

Desired Background

Required Skillsets:

  • Technical sales or customer facing experience: 5+ years
  • Understanding of linux operating system
  • Excellent communication skills
  • Organizational skills
  • Understanding data models and integration points leveraging APIs and log aggregation systems (example solutions include: syslog, SSM, S3 buckets, GCP storage, Splunk, ELK, LogRythm, Devo, SumoLogic)
  • Proficient with YAML

Desired Skillsets:

  • Hosting provider certifications: AWS / GCP / Azure
  • Red Team / Blue Team experience
  • SIEM experience
  • Kubernetes experience
  • Experience working with configuration management tools: Puppet, Ansible, Chef
  • Experience working with lambda functions
  • GoLang proficient

Other Considerations:

  • This role will require travel: around 25% of the time
  • The role will be based out of the east coast: Boston or New York preferred
  • This role will be part of the sales organization, however it is a post sales role

Why Capsule8?

We are big believers in maintaining a healthy work-life balance. While we work very hard and care deeply about making Linux infrastructure as secure as possible, we want our team to have room for their family, friends and themselves. We’re also strongly committed to diversity, providing all our employees a nurturing, open and inquisitive working environment. Finally, we care deeply about ensuring every employee personal growth, so we work with each employee to build a career plan that benefits everyone.

Diversity & Inclusion

At Capsule8, we are committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, sexual orientation, age, and all other identities. We will make accommodations when interviewing anyone with special needs, such as neurodiversity.

Excited? We want to hear from you! Please email [email protected]