A Capsule8 Technical Account Manager (TAM) is a customer facing Capsule8 practitioner and a post sales role. As a TAM you will provide advice and answers to technical questions that are key to business goals from an assigned small number of high value customers. A Capsule8 TAM will help to understand the technical requirements of the customer, deploy the Capsule8 solution and provide assistance as part of the integration of Capsule8 into the overall security ecosystem. You will drive customer meetings, keep up to date with customer projects, and provide guidance on the best ways in which Capsule8 products can be used to help accomplish technical objectives towards fulfilling client business objectives. Additionally, the TAM role will be responsible for the initial deployment, upgrade, and consultation of the best way to configure and consume results from the Capsule8 protect platform. As a TAM you will be the first point of contact at Capsule8 for technical questions from your assigned customers. You will help create, develop, and maintain good relationships with senior management at customers, as well as seek out new opportunities where Capsule8 can help fulfill business goals.
A TAM will assist Capsule8 customers in helping to secure their linux infrastructure. This includes providing detection on production systems as well as implementing and tuning security detection policies to help implement automated response while allowing for security teams within Capsule8 customer’s environment to act accordingly to address and remediate risk.